Do you know what can happen when you engage in customer support using social media? Do you know what can happen when you don’t?
What can we learn when one business takes their anger out on another business in the social media space? Check out this great post by blogger Amy Stewart.
Social media can present challenges for both teens and parents. But sometimes it offers us the “persuasive” tool that we need to get things done.
Many adults feel that teens are making a shift from in-person communications to digital ones. This infographic and the underlying study provides some interesting insights as to whether teens prefer to chat face-to-face or via social media channels like Facebook or Twitter.