[Comic] Why Are We On Facebook?

Why, again, are we using social media?

Engaging in social media isn’t easy. Before jumping in and building channels, think through what you want to accomplish and what your customers need from you.

Cupcakes And Controversy: A Lesson In Business Social Media Etiquette

What happens when one business beats up another using social media?

What can we learn when one business takes their anger out on another business in the social media space? Check out this great post by blogger Amy Stewart.