Apple Support Discussions – Online Community Management Gone Bad

Not only am I having a terrible time with the iOS 5 upgrade on my iPad, but now my post on the Apple iPad Support Discussion Forum has been deleted because it “contained feedback or feature requests”. Really?!?

Why Every Brand And Organization Needs A Social Media Community Manager

Kraft Dinner demonstrates why companies or brands that want to engage in social media should devote the appropriate resources to monitoring and moderating their social channels

Infographic: A Day In The Life Of A Social Media Manager

Thanks to Socialcast for this great infographic! In case you were wondering, there’s a lot that goes into managing social media and developing social media strategies and it’s not just Tweeting, playing on Facebook and watching YouTube videos.