Why The Term Social CRM Is Just STUPID!

The phrase “social CRM” has started to infiltrate budgeting conversations, where clients ask their vendors to provide the latest, greatest “social CRM solution”. In my opinion, it’s almost as bad as asking your social media strategist to make a video “go viral”.

Social Intranet Best Practices – Building A Federated Search Strategy

If you haven’t figured it out already, it’s a Google kinda world out there and your Intranet users expect your search functionality to provide them with accurate, relevant results to their search queries. With that in mind, if you haven’t already begun the process of building a federate search strategy, it’s time to do so.