Social Media Comic – Why Don’t Our Customers Like Our Facebook Page?

Social Media Cartoon - Why Don't Our Cutomers Like Our Facebook Page?

If your customers don’t like your products or services, having a Facebook page or Twitter account won’t help make them any better.

Social Media Comic: Your Customers Are Not The Enemy!

Your customers are not your enemy! Are you listening to their feedback? Photo via Kaibara87 on Flickr via Creative Commons license

Do you treat the complaints of your customers with the respect they deserve or do you treat your customers like the enemy? Maybe you should listen more closely to the feedback they are offering!

It’s 2AM, Do You Know Where Your Organizational Information Is??

internal_information_stratification_wheel

The reality is that organizations are generating more and more information on an hourly basis. Take a moment and think about all the documents, spreadsheets, presentations, emails, voice mails, and sticky notes you generated on a daily basis just 3 years ago. Now, add modern day blogs, tweets, text messages, forum posts, comments, status updates, videos, podcasts, and wiki posts to your list and what do you get? More information? Definitely! But the larger problem is the fact that the information is now spread out in more places, making it harder for other employees and customers to find it.