customer service

Can Good Social Media Customer Service Help You Grow Your Brand?

Do you know what can happen when you use social media to help you customers?

Do you know what can happen when you engage in customer support using social media? Do you know what can happen when you don’t?

Filed Under: Blogs, Facebook, Featured, Google+, Instagram, LinkedIn, People, Pinterest, Social Media, Twitter, Workplace, YouTube Tagged: customer service, facebook, social media, social networking, Twitter

Sean R. Nicholson 27 Comments

Cupcakes And Controversy: A Lesson In Business Social Media Etiquette

What happens when one business beats up another using social media?

What can we learn when one business takes their anger out on another business in the social media space? Check out this great post by blogger Amy Stewart.

Filed Under: Facebook, Featured, People, Social Media, Workplace Tagged: best practices, collaboration, customer service, facebook, social, social media, social networking, tips

Sean R. Nicholson 39 Comments

Sean R. Nicholson 49 Comments

Beyond Your Borders: Promoting Your Business Internationally Using Social Media

The world is embracing social media, but are the channels your engaging in the right channels?

As worldwide adoption of social media continues to expand, businesses seeking to engage with their global markets have a lot to consider. Are you ready to expand your social networking beyond your borders?

Filed Under: Featured, Social Media Tagged: best practices, customer service, customers, engagement, international, social media, social networking, tips

Sean R. Nicholson 5 Comments

Social Media Comic – Communicating With Your Customer Community

Do you communicate with your online community when things go wrong? You should!

Let’s face it…sometimes things go wrong. Communicating with your customers about issues that arise and letting them know what steps you’re taking to resolve can go a long way.