Do you know what can happen when you engage in customer support using social media? Do you know what can happen when you don’t?
What can we learn when one business takes their anger out on another business in the social media space? Check out this great post by blogger Amy Stewart.
The combination of Salesforce.com, Radian6 and BuddyMedia may very well offer a powerful tool for organizations who are interested in engaging in the social media space. Is this the social listening and engagement platform we have all been waiting for?
As worldwide adoption of social media continues to expand, businesses seeking to engage with their global markets have a lot to consider. Are you ready to expand your social networking beyond your borders?
Let’s face it…sometimes things go wrong. Communicating with your customers about issues that arise and letting them know what steps you’re taking to resolve can go a long way.