As worldwide adoption of social media continues to expand, businesses seeking to engage with their global markets have a lot to consider. Are you ready to expand your social networking beyond your borders?
Good Or Bad – You Must Engage With Your Customers Through Social Media
Participating in the social space is becoming a cost of doing business for most companies and requires preparation for engagement with customers who have had both positive and negative experiences. Are you ready to engage?
Social Media Comic – Why Don’t Our Customers Like Our Facebook Page?
If your customers don’t like your products or services, having a Facebook page or Twitter account won’t help make them any better.
Social Media Comic: Your Customers Are Not The Enemy!
Do you treat the complaints of your customers with the respect they deserve or do you treat your customers like the enemy? Maybe you should listen more closely to the feedback they are offering!
Why The Term Social CRM Is Just STUPID!
The phrase “social CRM” has started to infiltrate budgeting conversations, where clients ask their vendors to provide the latest, greatest “social CRM solution”. In my opinion, it’s almost as bad as asking your social media strategist to make a video “go viral”.
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