[Sponsored] Buffalo Wild Wings Takes Finger Football Mobile And Social

Buffalo Wild Wings Takes Finger Flick Football Mobile With Their New App

Did you love finger-flick football as a child? If so, be sure to check out Buffalo Wild Wings’ new mobile and augmented-reality app!

[COMIC] The Critical Element Of A Successful Big Data Strategy

In the age of social media, big data is on everyone's minds. But are we really prepared to manage all that data?

“Big Data” is a common buzzword around conference rooms and on the conference circuit. While the concept of knowing everything about your customers is definitely a sexy one, are businesses really equipped to manage all that data? Can they do anything with it?

Beyond Your Borders: Promoting Your Business Internationally Using Social Media

The world is embracing social media, but are the channels your engaging in the right channels?

As worldwide adoption of social media continues to expand, businesses seeking to engage with their global markets have a lot to consider. Are you ready to expand your social networking beyond your borders?

Good Or Bad – You Must Engage With Your Customers Through Social Media

Are you prepared to engage with your customers online? Your customers are expecting it!

Participating in the social space is becoming a cost of doing business for most companies and requires preparation for engagement with customers who have had both positive and negative experiences. Are you ready to engage?

Social Media Comic – Why Don’t Our Customers Like Our Facebook Page?

Social Media Cartoon - Why Don't Our Cutomers Like Our Facebook Page?

If your customers don’t like your products or services, having a Facebook page or Twitter account won’t help make them any better.

Social Media Comic: Your Customers Are Not The Enemy!

Your customers are not your enemy! Are you listening to their feedback? Photo via Kaibara87 on Flickr via Creative Commons license

Do you treat the complaints of your customers with the respect they deserve or do you treat your customers like the enemy? Maybe you should listen more closely to the feedback they are offering!

Why The Term Social CRM Is Just STUPID!

social-crm-is-a-stupid-phrase

The phrase “social CRM” has started to infiltrate budgeting conversations, where clients ask their vendors to provide the latest, greatest “social CRM solution”. In my opinion, it’s almost as bad as asking your social media strategist to make a video “go viral”.