Engaging in social media isn’t easy. Before jumping in and building channels, think through what you want to accomplish and what your customers need from you.
What can we learn when one business takes their anger out on another business in the social media space? Check out this great post by blogger Amy Stewart.
Many adults feel that teens are making a shift from in-person communications to digital ones. This infographic and the underlying study provides some interesting insights as to whether teens prefer to chat face-to-face or via social media channels like Facebook or Twitter.