Social Intranet Best Practices – Creating an Intranet Governance Team

Angie Cullen

Angie Cullen

When developing your Intranet, it’s best not to develop in a vacuum. You may not be the best person to make decisions on how employees will use the intranet to do their job.  Be sure to identify employees that will be involved in the maintenance of the portal and get everyone involved in the design process. Create an Intranet Governance Council that will include at least one member from each department throughout your company. Bigger departments might have 2 or 3.  Let the members of the governance council represent their department and tell you what employees in their department need to be able to do their job more efficiently.

Be sure to let the members of the governance council know that while you value their input and opinions, the final decisions regarding design and functionality are the responsibility of the Intranet team.  In other words, everything that the members of the governance council submit on their wish list, might not make it in to the final product. By setting this clear direction and making the members of the council a part of the design process, you can leverage their excitement and promote collaboration, while ensuring that the Intranet design meets the needs of all departments and employees.

Comments And Reactions

  1. Agree, Angie! Who you involved is often critical to the success of an Intranet project. An early activity for sponsors is to identify who the proponents are vs. the opponents and define strategies to turn opponents into proponents.

    –Sean
    @seanrnicholson

  2. You are so right – governance is critical! Without it you are highly unlikely to deliver what is actually of value to the users. See my article on “The Perils and Pleasures of Intranet Governance) for some extra thoughts
    Simon

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