New Cartoon: The Social Media Kneejerk

Engaging in social media means preparing for potential crisis situations. Whether it’s an angry customer, a mistake in a tweet, or some other situation, you need to have a social media crisis plan in place to determine who will handle the situation, how it will be handled, and what process will be followed. What you don’t want to do is kneejerk and respond in a way that isn’t well thought out.

Comments And Reactions

  1. New Cartoon: The Social Media Kneejerk #socmed #crisis

  2. @pavchahal Have you seen this Remind you of our ideas? :)

  3. New Cartoon: The Social Media Kneejerk – Turn off Twitter!

  4. The #SocialMedia Kneejerk via @socmedsean Someone Tell Him You Can’t Turn Off #Twitter

  5. Too many times, I see a social media kneejerk when a crisis arises. Even though there was a plan #smmanners


  1. [...] and the URL to my blog.In case you were wondering, my favorite comic that I created this year was The Social Media Kneejerk. Really??? You Want Me To Turn Off Twitter?The fan favorite, based on traffic was definitely the Do [...]

  2. [...] spend a lot of good time and energy developing your strategy just to throw it out the window with a social media kneejerk when a crisis arises.Me = Measurement  – If you’re not measuring your success, how will you know what works [...]

  3. [...] to invest in a social media analytics software package.How do you deal with negativity?Dealing with customers who have had posted negative comments about your company can be irritating, especially if you feel you did not do anything wrong. The key here is to never [...]

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