People. Social. Mobile. Tech. Humor.
Engaging in social media means preparing for potential crisis situations. Whether it’s an angry customer, a mistake in a tweet, or some other situation, you need to have a social media crisis plan in place to determine who will handle the situation, how it will be handled, and what process will be followed. What you don’t want to do is kneejerk and respond in a way that isn’t well thought out.
[...] and the URL to my blog.In case you were wondering, my favorite comic that I created this year was The Social Media Kneejerk. Really??? You Want Me To Turn Off Twitter?The fan favorite, based on traffic was definitely the Do [...]
[...] spend a lot of good time and energy developing your strategy just to throw it out the window with a social media kneejerk when a crisis arises.Me = Measurement – If you’re not measuring your success, how will you know what works [...]
[...] to invest in a social media analytics software package.How do you deal with negativity?Dealing with customers who have had posted negative comments about your company can be irritating, especially if you feel you did not do anything wrong. The key here is to never [...]
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Google+ has been quite the talk of the social-sphere this week and according to some (or at least those on Google+) it's the fastest growing social network ever with 4.5 million users as of today and some projecting 7 million tomorrow. Heck, it's easy to sign up, just get an invite to a friend sent to your Gmail account (which everyone in the universe appears to have) and then click "OK". Easy right? But while the numbers are impressive, a successful, ongoing social network isn't about signups, it's about engagements.
New Cartoon: The Social Media Kneejerk http://t.co/ve2xKA2 #socmed #crisis http://ow.ly/1dPf8W
@pavchahal Have you seen this http://www.socmedsean.com/2011/07/15/new-cartoon-the-social-media-kneejerk/? Remind you of our ideas?
New Cartoon: The Social Media Kneejerk – Turn off Twitter! http://ow.ly/5FKdR
The #SocialMedia Kneejerk http://t.co/dcj6t2EP via @socmedsean Someone Tell Him You Can’t Turn Off #Twitter
Too many times, I see a social media kneejerk when a crisis arises. Even though there was a plan http://t.co/nMRkAAiA #smmanners