Workplace

Can Good Social Media Customer Service Help You Grow Your Brand?

Do you know what can happen when you use social media to help you customers?

Do you know what can happen when you engage in customer support using social media? Do you know what can happen when you don’t?

Filed Under: Blogs, Facebook, Featured, Google+, Instagram, LinkedIn, People, Pinterest, Social Media, Twitter, Workplace, YouTube Tagged: customer service, facebook, social media, social networking, Twitter

Sean R. Nicholson 27 Comments

Cupcakes And Controversy: A Lesson In Business Social Media Etiquette

What happens when one business beats up another using social media?

What can we learn when one business takes their anger out on another business in the social media space? Check out this great post by blogger Amy Stewart.

Filed Under: Facebook, Featured, People, Social Media, Workplace Tagged: best practices, collaboration, customer service, facebook, social, social media, social networking, tips

Sean R. Nicholson 36 Comments

[COMIC] Who Is Running Your Social Media Channels? Is It Your Intern?

Who do you have running your social media strategy? Is It your intern?

Are you willing to risk your company reputation by putting an intern in charge of your social media channels? Would you be prepared if their activities sparked a social media crisis for your company?