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How Do I Contact Instagram Support When I Need Help?


Thursday 1st of September 2022

I can’t login to my account through both email and phone number. It keeps showing “please try again after few minutes”. It’s been happening since yesterday. I tried changing my password too and also tried logging in through the website but it didn’t work. Even if I try logging in through my mail it asks for verification code through my phone number but the code doesn’t work and shows “sorry there was a problem with your request”. I really need my account back as soon as possible to contact my collaborators and family. Please help me out. @instagram


Saturday 20th of August 2022

I Have the same Issue,

My insta account was hacked. The hacker changed password, then email, then established two authentication code! Even this hacker manage to block me from reseting my password, the issue this hacker seems to violate insta terms which got Instagram to disable (I would like to call it this way!) my account

I tried every trick in the box, followed all help center guidelines and did not get anywhere. I also tried to email all support emails and got no answer so far. I filled forms, tried to take video selfies which never to seem to submit for some reason.

So someone hacking Instagram security and we can not reach instagram to even report it! I understand instagram blocked the hacked account! to prevent further damage, which make sense, but then let us recover our accounts. How can we do that when we can not reach Instagram support. To me this is not a solution, this is taking part of someone's life (the memories, the friends all around the word and the content) which is violating the principal of a network which is own your content and your connection, at least instagram shall make it possible to explain the story and allow people to recover their accounts. I am sure Instagram will solve this challenge, because they have a great platform that fuel its energy from the network effect, but if the network is not protected and lose its work then how we can ever trust to put our life on Instagram!

I hope @instagram people are listening.


Tuesday 19th of July 2022

Hey Sean. I have tried all of the above and nothing works!!! I did send an email to the support email listed and get the response: You've reached us at a channel that we no longer support (surprised? NO!). Please visit the Help Center to find answers to many frequently asked questions and up-to-date forms you can use to contact us. I did try calling the phone number, even tried contacting Instagram people through LinkedIn...etc.. UGH...but NOTHING! We have been sharing videos of our players for over a year on most social media platforms for FREE from youth all over the world, and all of a sudden we cannot share videos from different PCs anywhere!!!!. We started sharing from our phones but they look terrible and not to mention a long process. We do not charge for anything and we do not receive money. It is a service we provide for FREE for players that may not have the opportunity to get their talent out to scouts, universities etc. We have worked hard as a family to assist these youth. I was hoping that Instagram could at least man up and answer questions to people that rely on them. Why have Instagram if they aren't going to help ScoutVid helps youth!

Any new updated information that you can provide your readers? Thanks for any help, Mona @ ScoutVid.

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Friday 31st of December 2021

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Andre Dreyer

Thursday 30th of December 2021

I won a R20000 prize from an Instagram account (@whitestonejewellers) When contacting them to claim my prize they blocked me on Instagram and aren’t responding to my emails