So, you’ve encountered a problem on Facebook, which could be anything from your account being hacked to you simply being locked out, and you’re trying to contact Facebook.
But how?
It can be super confusing and frustrating. I know. I’ve taken literally every single avenue to get there. You can read more about my many journeys to contact Facebook support in my in-depth article.
In this article, I cover specifically how to contact Facebook using email and contact forms.
Facebook Support Is Not Great
To be a bit redundant, Facebook support is not great.
We all know it.
Facebook knows it. They intentionally do not allocate resources to interacting with Facebook users, and instead have created multiple avenues with which we can access chatbots and artificial intelligence to get solutions to our Facebook issues.
So, we must work with what we’ve got.
Email Options
One way we can still hope to engage with a real, live person is via email.
The email departments with live customer service agents are open 24/7, and the agents reply to emails on a first-come, first-serve basis.
Note that Facebook has made it clear that they receive an onslaught of requests for help with issues in an ongoing fashion, so first-come, first-serve does not necessarily mean “quick.”
As of our last update, the email addresses you can use to contact Facebook via email include:
- disabled@fb.com – You can use this email address to inquire about recovering disabled accounts, recovering hacked accounts, resetting a password, receiving code to reset, and problems with the page.
- appeals@fb.com – Use this for inquires about appeals if your content has been blocked or if your account has been suspended.
- support@fb.com – This is a very basic support email and you should be very, very detailed about your issue if you use this general email address.
- platformcs@support.facebook.com – This email address is specifically for financial issues that are related to your Facebook activities.
- abuse@fb.com – This email is monitored pretty closely, but don’t try to use it for situations other than reporting abuse.
It is also helpful to realize that in terms of emailing Facebook, you are much more likely to receive a response if you email the appropriate address, meaning only use the abuse email if you are reporting abuse, and be sure to make your email short, clear, and to the point.
Otherwise, you may find your email goes unaddressed or you get a generic response that redirects you, leaving you more frustrated than when you began.
Contact Forms
A kind of alternative to emailing is to use the contact forms provided by Facebook.
As part of their artificial intelligence and chatbot aim, Facebook has created more than 100 contact forms for you to fill out in regard to your specific situation, which will then be directed, ideally, to the perfect department and person to address your issue.
If you use the contact form, you may get a quicker response than if you email.
For example, as opposed to emailing the disabled address, you can try using this form if your personal Facebook account was disabled.
Instead of emailing appeals, you can try using this form to appeal your personal Facebook account being suspended.
You can also do both. It does seem like with Facebook, a “try everything all at once” approach makes the most sense.
Access Contact Forms
Now, just because Facebook has created so many custom contact forms for users does not mean they make those contact forms easy to find.
That’s just crazy talk!
Instead, to access a contact form for your specific situation, you will need to navigate though a series of automated questions that ultimately direct you to the right place. Hopefully.
To begin, you will click or tap on your profile in the corner of your desktop or from the mobile app, then locate the “Help and Support” dropdown.
From there, you can choose either the Help Center, where you can attempt to find the contact form you need, or you can click on Report a Problem, which is designed only to provide Facebook with feedback for broken features or issues with their system.
You probably want the Help Center.
There, you will see a bar on the left side of your screen with options that will guide you through the issue. If you click on the correct combination of links, you will be directed to a contact form you can fill out and send.
Most issues are likely to be solved through the bottom two options, Privacy, Safety, and Security, and Policies and Reporting.
Yes. It can be frustrating. But if you stick with it and keep playing with the links and options, you can navigate yourself to a contact form that relates to your issue.
Then just be sure to be clear and concise.
And remember, Facebook does reserve the right to never get back to you.
Don’t be afraid to try all the other options I outline in my longer article .
Have you found success contacting Facebook support via email or a contact form? What was your experience like? Let me know in the comments below.