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New Cartoon: The Social Media Kneejerk

Engaging in social media means preparing for potential crisis situations. Whether it’s an angry customer, a mistake in a tweet, or some other situation, you need to have a social media crisis plan in place to determine who will handle the situation, how it will be handled, and what process will be followed. What you don’t want to do is kneejerk and respond in a way that isn’t well thought out.

Social media comic strip about kneejerk reactions to bad comments on Twitter