[SOLVED] How Do I Clear or Hide The Facebook Messenger Notification When I Don’t Have A New Message?

Facebook Messenger has a bit of a bug or a glitch. Here are tips to clear the icon or badge when you don't have any new messages

Note: This post has been updated multiple times and new tips (thanks to all the commenters) have been added to the bottom of the post. For both the Facebook desktop app and the mobile apps. If you have tried the original fixes and they don’t work, try the new tips at the bottom of the post. 


This is one of those strange little glitches that keeps popping up in the Facebook mobile app. Basically, when you open the Facebook app, it shows you the icon that you have a new message in the Messenger app. When you click on the Messenger icon, it sends you over to the Messenger app, but….there’s no unread message.

Hmmm…that’s strange.

If you can't clear the Facebook Messenger new message icon, try following these steps

This icon can be really frustrating when it JUST WON’T GO AWAY!

Wait 15 minutes and guess what? That annoying little “new message” icon is back. Press it and…NO UNREAD MESSAGE!

This happens to me about every 6 months and I have to figure out why it’s happening. Sooo…for both your sanity and mine, I thought I would write a quick blog post reminding myself how to fix it and, hopefully, helping all those Google searchers out there who are looking for:

  • Why does Facebook keep showing me a new message when I don’t have one
  • Facebook Messenger new message icon won’t go away
  • How do I clear the Facebook Messenger icon when I don’t have a new message
  • Facebook shows a new message, but I don’t have any unread messages

If ANY of these sound like you….read on, here’s how to fix it.

First, after experiencing this issue about 5 times in the last couple of years, here’s the first thing to realize. Even though the Facebook Messenger app doesn’t show you a new or unread message, you probably have one. Each time this happens, the mobile app doesn’t display any new messages, but when I switch to the desktop site, I do see one.

So, to clear the Facebook Messenger notification:

  1. Open a browser on your desktop (not on mobile)
  2. Navigate to Facebook.com and log in to your account
  3. In the left navigation, click the “Messenger” link
  4. You should see the unread message in the left indicated with the text in bold font
  5. Click the message and Facebook Messenger will mark it as read
  6. Log in to the mobile app and you should no longer see the unread message icon
Login to the Facebook desktop site for Messenger to clear unread icons

Logging in to the Facebook Messenger desktop site and clearing icons can make those annoying “unread” badges go away.

PRO TIP – Look For Messenger Invitations Or Connection Notices

Other Facebook users can send you Messenger requests to connect and when you do connect, Facebook will send you a confirmation message that your accounts have been connected and you can send messages to each other. I have found that the most common unread messages are these types of messages. When you review your messages, be sure to pay careful attention to those and mark them as read. In the image below, the messages with the white background are those that are read and the one message with the grey background is the unread notification from Facebook that is causing the issue.

Messages with a grey background are the ones that are unread

Look for those Facebook system notifications, as they can often be the cause of the glitch that causes the unread message badge to show on the Facebook mobile app.

In most cases, I have found that this irritating issue is caused by the use of Facebook emoticons, sentiments, and feelings. When someone replies to your message with a “thumbs up” or a smiley face, Messenger registers it as a reply…which is now an unread message.

Even this simple thumbs up emoticon can create an unread message that will trigger the unread message badge in the Facebook mobile app

Even this simple thumbs up emoticon can create an unread message that will trigger the unread message badge in the Facebook mobile app

When you switch over to the conversation in mobile, however, viewing that sentiment doesn’t register as having read the message, which causes the sentiment to remain in unread status, causing the new message icon to recur over and over.

Additional Note

If you are really frustrated and you don’t have access to a desktop machine, you can also open Facebook.com in your mobile browser and choose “Show Desktop View” or “Request Desktop Site” from your browser dropdown menu. This will force Facebook to show you the desktop version of the site and allow you to navigate to Facebook Messenger within the browser, instead of within the mobile app, and clear this issue.

I hope this helps someone out there! If you have experienced this issue and have a better way to clear the message, I’d love to hear about it in a comment.

Cheers!

–Sean


Update: One Additional Tip

When you log in to the desktop site on Facebook and click over to Messenger, you can click the gear icon in the upper-left corner and choose “Unread Threads” to find anything that Facebook thinks is unread. Just click on any of threads that show up to mark them as read.


Another Update: One More Tip For The Facebook Mobile App

If you are getting notifications from the Facebook Android mobile app on a Samsung Galaxy device, try long-pressing the Facebook mobile app icon and choosing “Clear Badge”.

If you are on an iPhone:

  1. Open the “Settings” app.
  2. Tap on “Notifications”
  3. Scroll down and select the app you want to disable the badge notifications for.
  4. Swipe “Badge App Icon” to OFF.
  5. Repeat to disable for other apps.

NOTE: This will turn off all badge notifications for the Facebook app on iPhone. Not ideal…but it will turn off the notifications.


Another Update: Another Tip On The Desktop Side

There is a VERY hidden “Mark All As Read” link on the desktop side of Facebook. To see it:

  1. Log in to Facebook DESKTOP via your browser (not on your mobile app)
  2. Click the Messenger icon in the top-right navigation of Facebook desktop (see the image below
    Click the Facebook Messenger icon to reveal the hidden "Mark All as Unread" link
  3. At the very bottom of the dropdown that opens, click “Mark All as Read”.
    The mythical "Mark All As Read" link for Facebook Messenger does exist

One More Tip: Be Sure To Check The Message Archive

Great tip from one of my readers, Mike. He let me know that the offending message that was triggering the mobile badge icon glitch had actually been archived by Facebook so it wasn’t visible in his main view of Messenger. To find messages in your archive, click the Gear icon in the upper-left corner and choose “Archived Threads”. This will show allow you to review the archives and find any unread messages.

Be sure to check the Facebook Messenger archive that might be causing the unread messages badge to trigger on the mobile app

Be sure to check the Facebook Messenger archive that might be causing the unread messages badge to trigger on the mobile app


Side Note: Solutions To Other Frustrating Facebook Problems

Quite a few people have emailed me or reached out to me via comments/social about other frustrating issues with Facebook. If you’re experience any of the issues below, here are the links to the articles to help solve them:

If you have questions about how to get things done in Facebook, feel free to leave a comment below or reach out via my contact form. I’m always glad to help figure things out. PLEASE do not EVER send me you Facebook credentials…yes…people have done that.

Comments And Reactions

  1. Section 22 says:

    Thank you! Thank you! Thank you! It is amazing how many weird notifications were on the website. I should update my photo and my background. I should add more stuff about myself. After I clicked on all of these, and clicked on “later”, or whatever the option was, my notification went away. Finally! Thanks again!

  2. Fred Beasley says:

    Thanks. Did not work until I did the ‘Additional Tip” step.
    Thank you very much.
    Do you know if this issue has been reported to FB?

  3. Thanks! I was going crazy and getting killing mad trying to figure out how to make those annoying notices go away. Good job!

  4. Ebony L. White says:

    I LOVE YOU!!! I was about to snap out my body!!! #GoogleIsYourFriend!!! Thank you so much!!! 🙏🙏🙏

  5. This did not work.

  6. Pete Jones says:

    Nope didn’t work for me. I have tried deleting cache and storage too for both apps, still did not work. The only way to clear it was uninstall facebook app. Reboot phone. Re-install facebook app.

  7. Sara Pearl Liebowitz says:

    Awesome, thank you!!

  8. Thank you! Mine was being caused by someone leaving a group discussion. Although it wasn’t showing as unread in the app, accessing Facebook in desktop mode showed it up.

  9. Nice write-up. Unfortunately it didn’t work for me. The desktop/PC version does not show any unread messages or notifications at all, but that damned “1” still remains on Android.

  10. Your “one additional tip” (checking Unread Threads) did it for me, thanks

  11. Andrea Watts says:

    omg it actually worked! thank you so much! It was my desktop that it was showing up anyway cuz it’s a diff acc. than my phone but anyway thank you so much. I saved this to my favorites in case it ever happens again.

  12. Christine Waszczenko says:

    Precise and repid fix–thanks!

  13. Daniel Ndubi says:

    Thanks a lot.

  14. Stefan Magnusson says:

    Perfect that did the trick! Thank you!

  15. It’s not that simple.
    I constantly have a messenger notification, regardless whether I’ve read every unread message or not, or whether someone’s responded/reacted.
    I tried going to Messenger Lite and the problem persists.
    Doesn’t seem like one should have to visit the desktop site and scrutinize the IM tab every few minutes. It kind of makes trying to use FB on a mobile device kind of redundant.

  16. Ellen Porter says:

    Nothing has worked for me. It showed up when I got a “request to connect” from a friend I’ve blocked from Messenger but not Facebook because of her spammy Messenger messages. I denied that, her “request to connect” disappeared, but the notification on my phone did not. Desktop shows no messages. Interestingly, said friend has posted on Facebook since then – all this in last few days – that she thinks she has been hacked. So I don’t know if that request to connect was from her or the hacker. My friend’s version of Spam is send this unicorn to 10 more people and stuff like that.

  17. The solution for me was to go to desktop FB site. Click on messages. I saw there was 1 recent, but I could not find it. So I clicked “Mark all as read” Sorted it for me

  18. Magda Bujacz says:

    Omg, thank you. It turned out the the unread message was the one that I sent, odd. But it worked so I’ll know now what to do in the future 🙂

  19. David Handy says:

    I actually found an archived message from someone leaving a group chat ……. That was the cause . One I deleted that message, it went away

  20. Thank you. It works like a charm. stupid facebook. lol

  21. Using Facebook in desktop mode on my iphone only brings me to the messenger app when I click it. Does anyone know how to get around this?

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