[SOLVED] How Do I Clear or Hide The Facebook Messenger Notification When I Don’t Have A New Message?

Note: This post has been updated *multiple* times and new tips (thanks to all the commenters) have been added to the bottom of the post. For both the Facebook desktop app and the mobile apps.

If you have tried the original fixes and they don’t work, try the new tips ALL THE WAY at the bottom of the post. There are about six different things to try, so don’t give up if the first one doesn’t solve it.

Also, if you’re found this article because you are searching for ways to report a fake Facebook friend request due to the recent Facebook Messenger Hoax, click here to read my article that will help  you report those fake accounts.


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Grrr. Facebook Messenger KEEPS saying that I have 1 unread message!

This is one of those strange little glitches that keeps popping up in the Facebook mobile app. Basically, when you open the Facebook app, it shows you the icon that you have a new message in the Messenger app.

When you click on the Messenger icon, it sends you over to the Messenger app, but….there’s no unread message.

Hmmm…that’s strange.

Facebook messenger keeps showing 1 message and won't go awayFacebook Messenger keeps showing 1 message and it JUST WON’T GO AWAY!

Wait 15 minutes and guess what? That annoying little “new message” icon is back. Press it and…NO UNREAD MESSAGE!

This happens to me about every 6 months and I have to figure out why it’s happening. Sooo…for both your sanity and mine, I thought I would write a quick blog post reminding myself how to fix it and, hopefully, helping all those Google searchers out there who are looking for:

  • Why does Facebook keep showing me a new message when I don’t have one
  • Facebook Messenger new message icon won’t go away
  • How do I clear the Facebook Messenger icon when I don’t have a new message
  • Facebook shows a new message, but I don’t have any unread messages
  • Messenger bug keeps showing that I have a message when I don’t
  • Clear the Messenger glitch that keeps showing that I have a new message

If ANY of these sound like you….read on, here’s how to fix it.

Putting A Stop To The Facebook Messenger Icon Madness

First, after experiencing this issue about 5 times in the last couple of years, here’s the first thing to realize.

Even though the Facebook Messenger app doesn’t show you a new or unread message, you probably have one. Yes…you have one.

Each time this happens, the mobile app doesn’t display any new messages, but when I switch to the desktop site, I do see one.

Fix Number 1 – Try This First

So, to clear the Facebook Messenger notification:

  1. Open a browser on your desktop (not on mobile)
  2. Navigate to Facebook.com and log in to your account
  3. In the left navigation, click the “Messenger” link
  4. You should see the unread message in the left indicated with the text in bold font
  5. Click the message and Facebook Messenger will mark it as read
  6. Log in to the mobile app and you should no longer see the unread message icon

Login to the Facebook desktop site for Messenger to clear unread iconsLogging in to the Facebook Messenger desktop site and clearing icons can make those annoying “unread” badges go away.

PRO TIP – Look For Messenger Invitations Or Connection Notices

Other Facebook users can send you Messenger requests to connect and when you do connect, Facebook will send you a confirmation message that your accounts have been connected and you can send messages to each other.

I have found that the most common unread messages are these types of messages. When you review your messages, be sure to pay careful attention to those and mark them as read.

Clearing the Facebook Messenger notification can be a pain, but here are several tips on how to do it. Click To Tweet

In the image below, the messages with the white background are those that are read and the one message with the grey background is the unread notification from Facebook that is causing the issue.

Messages with a grey background are the ones that are unreadLook for those Facebook system notifications, as they can often be the cause of the glitch that causes the unread message badge to show on the Facebook mobile app.

In most cases, I have found that this irritating issue is caused by the use of Facebook emoticons, sentiments, and feelings. When someone replies to your message with a “thumbs up” or a smiley face, Messenger registers it as a reply…which is now an unread message.

Even this simple thumbs up emoticon can create an unread message that will trigger the unread message badge in the Facebook mobile app

Even this simple thumbs up emoticon can create an unread message that will trigger the unread message badge in the Facebook mobile app

 

When you switch over to the conversation in mobile, however, viewing that sentiment doesn’t register as having read the message, which causes the sentiment to remain in unread status, causing the new message icon to recur over and over.

Fix #2 – Using The Mobile Browser And Desktop View

If you are really frustrated and you don’t have access to a desktop machine, you can also open Facebook.com in your mobile browser and choose “Show Desktop View” or “Request Desktop Site” from your browser drop-down menu.

This will force Facebook to show you the desktop version of the site and allow you to navigate to Facebook Messenger within the browser, instead of within the mobile app, and clear this issue.

I hope this helps someone out there! If you have experienced this issue and have a better way to clear the message, I’d love to hear about it in a comment.

Cheers!

–Sean


Fix #3 – Search For All Unread Threads

When you log in to the desktop site on Facebook and click over to Messenger, you can click the gear icon in the upper-left corner and choose “Unread Threads” to find anything that Facebook thinks is unread.

Just click on any of threads that show up to mark them as read.

–Sean


Fix #4 – This One Is For The Mobile Devices

If you are getting notifications from the Facebook Android mobile app on a Samsung Galaxy device, try long-pressing the Facebook mobile app icon and choosing “Clear Badge”.

If you are on an iPhone:

  1. Open the “Settings” app.
  2. Tap on “Notifications”
  3. Scroll down and select the app you want to disable the badge notifications for.
  4. Swipe “Badge App Icon” to OFF.
  5. Repeat to disable for other apps.

NOTE: This will turn off all badge notifications for the Facebook app on iPhone.

Not ideal…but it will turn off the notifications.

–Sean


Fix #5 – Using The Mark All As Read Command

There is a VERY hidden “Mark All As Read” link on the desktop side of Facebook.

To see it:

  1. Log in to Facebook DESKTOP via your browser (not on your mobile app)
  2. Click the Messenger icon in the top-right navigation of Facebook desktop (see the image below)Click the Facebook Messenger icon to reveal the hidden "Mark All as Unread" link
  3. At the very bottom of the drop-down that opens, click “Mark All as Read”.
    The mythical "Mark All As Read" link for Facebook Messenger does exist
If the Facebook Messenger app is saying you have a new message, but you don't...try using Mark All As Read on the desktop view of Facebook. Click To Tweet

Fix#6 – Be Sure To Check The Message Archive

Great tip from one of my readers, Mike.

He let me know that the offending message that was triggering the mobile badge icon glitch had actually been archived by Facebook so it wasn’t visible in his main view of Messenger.

To find messages in your archive, click the Gear icon in the upper-left corner and choose “Archived Threads”.

This will show allow you to review the archives and find any unread messages.

Be sure to check the Facebook Messenger archive that might be causing the unread messages badge to trigger on the mobile app

Be sure to check the Facebook Messenger archive that might be causing the unread messages badge to trigger on the mobile app

Be sure to check the Facebook Messenger archive that might be causing the unread messages badge to trigger on the mobile app


Fix #7 – When Facebook Stories Triggers A Notification On Messenger

Ok…this one is SUPER annoying. Apparently, Facebook is now triggering Messenger notifications when your friends post a Facebook story. Let’s not even get into whether Facebook should have incorporated stories, but they did…so we have to live with it.

Now, when a Facebook friend posts a story, Messenger triggers a notification and you have two choices. Either watch the entire story or hide the story. Nothing like Facebook forcing us to watch content before we can clear the notification badge, right?

To get rid of the notification:

1) Open Messenger on your mobile device

2) Long-press the new story at the top of the app

3) Choose to either watch the story or hide the story

An unwatched Facebook story will now trigger a Messenger unread message notification

I REALLY hate that we have to clear the message badge by either watching the story or hiding it, but Facebook never asked me.

Have another tip for hiding a messenger notification, keep on sharing them and I’ll keep updating this post.

–Sean


Side Note: Solutions To Other Frustrating Facebook Problems

Quite a few people have emailed me or reached out to me via comments/social about other frustrating issues with Facebook.

If you’re experience any of the issues below, here are the links to the articles to help solve them:

If you have questions about how to get things done in Facebook, feel free to leave a comment below or reach out via my contact form.

I’m always glad to help figure things out. PLEASE do not EVER send me you Facebook credentials…yes…people have done that.

Cheers!

–Sean

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Facebook Messenger has a bit of a bug or a glitch. Here are tips to clear the icon or badge when you don't have any new messages

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Comments And Reactions

  1. Thank you for this. I was aware of a lot of it, but the tip to request the desktop view on the mobile device really made the difference. There were messenger categories I’d never seen before, like the spam category. I had to clear one message from the “Message Requests” category and one from the “Spam” category. Finally, the count is cleared. Funny how the desktop site on the computer doesn’t show these, and it was making me crazy.

  2. http://Hillary says

    Just sending a huge thank you!!! This was driving me absolutely BATTY!!!

  3. http://Mary%20Hazlett says

    Thanks for helping me clear the 13 unread messages notifications. For anyone wanting to easily get into the desktop site on their smartphone instead of a desktop (which I don’t own), open a browser and go to http://www.facebook.com/home.php. Then you can do anything on FB you need to do on a desktop. It’s how I was able to use the tips to clear out supposed unread message notifications

  4. http://Michael%20A.%20Clement says

    Thanks Sean

  5. http://Julie says

    Thank you logging in through Facebook and requesting desktop version from my phone and going to messages and at the bottom clicking unread messages fixed mine. One was something drom marketplace that had been removed, another was where someone had requested payment for something I bought and the payment offer has expired.

  6. I think it’s facebook’s underhanded way of getting you to log in on desktop if it’s been a while since last login and they, or rather their “investors” require an update of your information.

    fb; hey, you haven’t logged in on desktop for a while, how about you do that now.
    me; no thanks, I’m happy on mob…
    fb; hey, that glitch with the messenger badge and no message which coincidentally just appeared on New Years morning is pretty annoying hey?
    me; a little
    fb; well, f*ck you, the only way to get rid of it is to log in on desktop…

  7. Fix Number 1 Worked. I had a message on Facebook Messenger that wasn’t showing up on my IPhone. Clicked the message and the 1 went away.

  8. I don’t have messenger app and don’t want it but continue to get email notifications that Zi have messages. How do I get that to stop?

  9. OMG I LOVE YOU. THANK YOU. Your first solution solved my long, annonyoing message alert. IT’S FINALLY GONE!!!!! I AM FREEEEEEEEEEEEE!!!

  10. http://Fritz says

    This is unbelievable. Thanks, dude. It was Fix #1. I mean, we are 2018, right? How’s that possible, Facebook? Shame on you!

  11. http://Jan%20Hill says

    Thank you so much. After much frustration I managed to get rid of the constant one message notification on messenger. On the desktop it highlighted, as you said, one unread message which I opened. Strangely it was my own outgoing reply to someone? Sorted the glitch, much appreciation.

  12. Thank you so much. Went on Messenger on my laptop and found a cheeky emoji sitting there unnoticed, just as you said. Clicked on the message and, when I looked on my phone, the notification had gone. Yay!

  13. I love you forever… Fix 1 !!

  14. http://Linda says

    Thank you! Mark all read worked great!

  15. http://Madelaine%20Donnelly says

    Thank you so much you star !! It was the Facebook stories for me, just muted them all and hey Presto it disappeared !!

  16. http://Aditya says

    This helps me thanks a lot. I was tired of that notification.

  17. http://Steve says

    Going to my desktop Facebook app and searching for open messages there worked for me. So simple yet, had to read the suggestion here. Thanks. I can sleep again!

  18. http://Anon says

    Number 3 worked for me. THANK YOU!!!

  19. http://roger says

    Thanks Sean – tip #5 cleared my messenger badge! It’s amazing how such little things can irritate us soooo much!!!

  20. http://Madeline says

    So, i have a constant messenger notification but there is no message or story. I go to my home page on messenger and the notification is there in a red exclamaition point. I click on it and it takes me to the settings where notificstions are turned off.
    I don’t know how yo get rid if it and apologize if a solution has been provided. I can’t wuite find the numerous fixes mentioned exist here.

  21. http://Dave says

    Hi there, some great tips here, and here’s my tip make sure your using the full apk of messenger not messenger lite. I uninstalled messenger lite, reinstalled full messenger, cleared out all messages and my annoying problem disappeared.reinstalled lite version and everything was fine. I think the lite apk must have certain limitations for clearing certain aspects of the facebook app.hope this helps

  22. http://Sadie says

    Also, If you have contacted someone in Facebook Marketplace about an item for sale, when they list that the item is sold it counts as a new message! A quick look at those ‘sold’ listings clears notifications.

    • http://Mary%20ann says

      Thank you. That worked for me. I purchased from the seller and wanted to keep his info so left it on my messenger. Deleted and now that annoying new message has gone

    • This did it for me! I’d already read the market place message but after this post thought I’d check and there is a drop down banner asking to rate the seller!!!! Also another option ‘details’ which I chose and badge gone 🙂

  23. #5 worked!! Thank you!

  24. http://Lis%20Evans says

    Bingo. I went to Facebook on my desktop/laptop, opened up FB Messenger…saw the list of ALREADY READ MESSAGES…then in bottom right I clicked Mark All As Read, and that fixed my problem!

    Tx

  25. first fixed worked, thanks a lot…..

  26. http://Tyler says

    My girlfriend had this problem as well. We found the solution in her case was to go into the Facebook messenger photo filters and tap on each filter to clear the notification, because for whatever reason Facebook feels they have to notify us every time there’s a new filter

  27. http://Peter%20Norman says

    Phantom message number 1 on messenger icon i removed all previous messages received and the 1 disappeared

  28. http://Barbara says

    Thank you so much! Fix #5 worked!!!!

    • http://Suki%20I says

      Thank you VERY much! #1 solved it for me. It was SO annoying, but I feel so much better!!!! You are my savior!

  29. Thank you for your useful article. I tried your Fix #1 and it works!

  30. Thank you! Fix 1 worked for me. It happened to be a message of a friendship jubilee. I saw it in my mobile app but once I opened it in my browser it was marked as unread. Clicking on it solved the issue.

  31. I may have missed it if someone else said this, but I found that my “unread messages” where my own replies to people. I had to open the messages and read my reply to clear the notifications. This happens sporadically.

  32. this worked great, but could’ve been cut down severely – way too much fluff in the beginning. no one cares about your personal flare, that’s not how you get famous. post the fix and nothing else.

  33. http://Dave%20Schulz says

    Mine was a “you are now connected” message for a new FB friend.
    None of the other methods worked, but the one for iPhone worked on my Android.
    Open the “Settings” app.
    Tap on “Notifications”
    Scroll down and select the Messenger app.
    Swipe “Badge App Icon” to OFF.
    Check to see notification off.
    Go back to settings, turn it back on.
    Back to normal.

  34. http://Douglas%20Walker says

    Awesome tips! I fixed my notifications by going into desktop browser mode, there was a friend request I had accepted that triggered a persistent notification. Thanks!

  35. http://Chris says

    Thank you sir!! Your advice and tips led me to the remedy of my messenger notification annoyance!!

  36. http://Carly says

    Using Facebook in desktop mode on my iphone only brings me to the messenger app when I click it. Does anyone know how to get around this?

  37. http://Dave says

    Thank you. It works like a charm. stupid facebook. lol

  38. http://David%20Handy says

    I actually found an archived message from someone leaving a group chat ……. That was the cause . One I deleted that message, it went away

  39. http://Magda%20Bujacz says

    Omg, thank you. It turned out the the unread message was the one that I sent, odd. But it worked so I’ll know now what to do in the future 🙂

  40. http://Tone%20Nathan says

    The solution for me was to go to desktop FB site. Click on messages. I saw there was 1 recent, but I could not find it. So I clicked “Mark all as read” Sorted it for me

  41. http://Ellen%20Porter says

    Nothing has worked for me. It showed up when I got a “request to connect” from a friend I’ve blocked from Messenger but not Facebook because of her spammy Messenger messages. I denied that, her “request to connect” disappeared, but the notification on my phone did not. Desktop shows no messages. Interestingly, said friend has posted on Facebook since then – all this in last few days – that she thinks she has been hacked. So I don’t know if that request to connect was from her or the hacker. My friend’s version of Spam is send this unicorn to 10 more people and stuff like that.

  42. It’s not that simple.
    I constantly have a messenger notification, regardless whether I’ve read every unread message or not, or whether someone’s responded/reacted.
    I tried going to Messenger Lite and the problem persists.
    Doesn’t seem like one should have to visit the desktop site and scrutinize the IM tab every few minutes. It kind of makes trying to use FB on a mobile device kind of redundant.

  43. http://Stefan%20Magnusson says

    Perfect that did the trick! Thank you!

  44. http://Daniel%20Ndubi says

    Thanks a lot.

  45. http://Christine%20Waszczenko says

    Precise and repid fix–thanks!

  46. http://Andrea%20Watts says

    omg it actually worked! thank you so much! It was my desktop that it was showing up anyway cuz it’s a diff acc. than my phone but anyway thank you so much. I saved this to my favorites in case it ever happens again.

  47. http://Steve%20Ross says

    Your “one additional tip” (checking Unread Threads) did it for me, thanks

  48. http://Andy%20P says

    Nice write-up. Unfortunately it didn’t work for me. The desktop/PC version does not show any unread messages or notifications at all, but that damned “1” still remains on Android.

  49. http://Jo%20Andrews says

    Thank you! Mine was being caused by someone leaving a group discussion. Although it wasn’t showing as unread in the app, accessing Facebook in desktop mode showed it up.

  50. http://Sara%20Pearl%20Liebowitz says

    Awesome, thank you!!

  51. http://Pete%20Jones says

    Nope didn’t work for me. I have tried deleting cache and storage too for both apps, still did not work. The only way to clear it was uninstall facebook app. Reboot phone. Re-install facebook app.

    • http://Terry%20O'Connor says

      Press and hold the Facebook icon on your phone. It will show a pop up that asks if you want to clear the badge. It’s that simple.

  52. http://Dawnlee66 says

    This did not work.

  53. http://Ebony%20L.%20White says

    I LOVE YOU!!! I was about to snap out my body!!! #GoogleIsYourFriend!!! Thank you so much!!! 🙏🙏🙏

  54. http://lostagain says

    Thanks! I was going crazy and getting killing mad trying to figure out how to make those annoying notices go away. Good job!

  55. http://Fred%20Beasley says

    Thanks. Did not work until I did the ‘Additional Tip” step.
    Thank you very much.
    Do you know if this issue has been reported to FB?

  56. http://Section%2022 says

    Thank you! Thank you! Thank you! It is amazing how many weird notifications were on the website. I should update my photo and my background. I should add more stuff about myself. After I clicked on all of these, and clicked on “later”, or whatever the option was, my notification went away. Finally! Thanks again!


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