[UPDATED 2020] How Do I Clear or Hide The Facebook Messenger Notification When I Don’t Have A New Message?

Note: This post has been updated *multiple* times and new tips (thanks to all the commenters) have been added to the bottom of the post. For both the Facebook desktop app and the mobile apps.

If you have tried the original fixes and they don’t work, try the new tips ALL THE WAY at the bottom of the post. There are about six different things to try, so don’t give up if the first one doesn’t solve it.

Also, if you’re found this article because you are searching for ways to report a fake Facebook friend request due to the recent Facebook Messenger Hoax, click here to read my article that will help  you report those fake accounts.


Si deseas leer esta publicación en español, haz click aquí.

Grrr. Facebook Messenger KEEPS saying that I have 1 unread message!

This is one of those strange little glitches that keeps popping up in the Facebook mobile app. Basically, when you open the Facebook app, it shows you the icon that you have a new message in the Messenger app.

When you click on the Messenger icon, it sends you over to the Messenger app, but….there’s no unread message.

Hmmm…that’s strange.

Facebook messenger keeps showing 1 message and won't go awayFacebook Messenger keeps showing 1 message and it JUST WON’T GO AWAY!

Wait 15 minutes and guess what? That annoying little “new message” icon is back. Press it and…NO UNREAD MESSAGE!

This happens to me about every 6 months and I have to figure out why it’s happening. Sooo…for both your sanity and mine, I thought I would write a quick blog post reminding myself how to fix it and, hopefully, helping all those Google searchers out there who are looking for:

  • Why does Facebook keep showing me a new message when I don’t have one
  • Facebook Messenger new message icon won’t go away
  • How do I clear the Facebook Messenger icon when I don’t have a new message
  • Facebook shows a new message, but I don’t have any unread messages
  • Messenger bug keeps showing that I have a message when I don’t
  • Clear the Messenger glitch that keeps showing that I have a new message

If ANY of these sound like you….read on, here’s how to fix it.

Putting A Stop To The Facebook Messenger Icon Madness

First, after experiencing this issue about 5 times in the last couple of years, here’s the first thing to realize.

Even though the Facebook Messenger app doesn’t show you a new or unread message, you probably have one. Yes…you have one.

Each time this happens, the mobile app doesn’t display any new messages, but when I switch to the desktop site, I do see one.

Fix #1- Try This First

So, to clear the Facebook Messenger notification:

  1. Open a browser on your desktop (not on mobile)
  2. Navigate to Facebook.com and log in to your account
  3. In the left navigation, click the “Messenger” link
  4. You should see the unread message in the left indicated with the text in bold font
  5. Click the message and Facebook Messenger will mark it as read
  6. Log in to the mobile app and you should no longer see the unread message icon

Login to the Facebook desktop site for Messenger to clear unread iconsLogging in to the Facebook Messenger desktop site and clearing icons can make those annoying “unread” badges go away.

PRO TIP – Look For Messenger Invitations Or Connection Notices

Other Facebook users can send you Messenger requests to connect and when you do connect, Facebook will send you a confirmation message that your accounts have been connected and you can send messages to each other.

I have found that the most common unread messages are these types of messages. When you review your messages, be sure to pay careful attention to those and mark them as read.

Clearing the Facebook Messenger notification can be a pain, but here are several tips on how to do it. Click To Tweet

In the image below, the messages with the white background are those that are read and the one message with the grey background is the unread notification from Facebook that is causing the issue.

Messages with a grey background are the ones that are unreadLook for those Facebook system notifications, as they can often be the cause of the glitch that causes the unread message badge to show on the Facebook mobile app.

In most cases, I have found that this irritating issue is caused by the use of Facebook emoticons, sentiments, and feelings. When someone replies to your message with a “thumbs up” or a smiley face, Messenger registers it as a reply…which is now an unread message.

Even this simple thumbs up emoticon can create an unread message that will trigger the unread message badge in the Facebook mobile app

Even this simple thumbs up emoticon can create an unread message that will trigger the unread message badge in the Facebook mobile app

 

When you switch over to the conversation in mobile, however, viewing that sentiment doesn’t register as having read the message, which causes the sentiment to remain in unread status, causing the new message icon to recur over and over.

Fix #2 – Using The Mobile Browser And Desktop View

If you are really frustrated and you don’t have access to a desktop machine, you can also open Facebook.com in your mobile browser and choose “Show Desktop View” or “Request Desktop Site” from your browser drop-down menu.

This will force Facebook to show you the desktop version of the site and allow you to navigate to Facebook Messenger within the browser, instead of within the mobile app, and clear this issue.

Another article that might help: Viewing Facebook Messages Without Installing The Messenger App

I hope this helps someone out there! If you have experienced this issue and have a better way to clear the message, I’d love to hear about it in a comment.

Cheers!

–Sean


Fix #3 – Search For All Unread Threads

When you log in to the desktop site on Facebook and click over to Messenger, you can click the gear icon in the upper-left corner and choose “Unread Threads” to find anything that Facebook thinks is unread.

Just click on any of threads that show up to mark them as read.

–Sean


Fix #4 – This One Is For The Mobile Devices

If you are getting notifications from the Facebook Android mobile app on a Samsung Galaxy device, try long-pressing the Facebook mobile app icon and choosing “Clear Badge”.

If you are on an iPhone:

  1. Open the “Settings” app.
  2. Tap on “Notifications”
  3. Scroll down and select the app you want to disable the badge notifications for.
  4. Swipe “Badge App Icon” to OFF.
  5. Repeat to disable for other apps.

NOTE: This will turn off all badge notifications for the Facebook app on iPhone.

Not ideal…but it will turn off the notifications.

–Sean


Fix #5 – Using The Mark All As Read Command

There is a VERY hidden “Mark All As Read” link on the desktop side of Facebook.

To see it:

  1. Log in to Facebook DESKTOP via your browser (not on your mobile app)
  2. Click the Messenger icon in the top-right navigation of Facebook desktop (see the image below)Click the Facebook Messenger icon to reveal the hidden
  3. At the very bottom of the drop-down that opens, click “Mark All as Read”.
    The mythical
If the Facebook Messenger app is saying you have a new message, but you don't...try using Mark All As Read on the desktop view of Facebook. Click To Tweet

Fix#6 – Be Sure To Check The Message Archive

Great tip from one of my readers, Mike.

He let me know that the offending message that was triggering the mobile badge icon glitch had actually been archived by Facebook so it wasn’t visible in his main view of Messenger.

To find messages in your archive, click the Gear icon in the upper-left corner and choose “Archived Threads”.

This will show allow you to review the archives and find any unread messages.

Be sure to check the Facebook Messenger archive that might be causing the unread messages badge to trigger on the mobile app

Be sure to check the Facebook Messenger archive that might be causing the unread messages badge to trigger on the mobile app

Archived messages might be causing the Facebook Messenger app to tell you that you have an unread message when you don't. Here's how to clear the icon. Click To Tweet

Fix #7 – When Facebook Stories Triggers A Notification On Messenger

Ok…this one is SUPER annoying. Apparently, Facebook is now triggering Messenger notifications when your friends post a Facebook story. Let’s not even get into whether Facebook should have incorporated stories, but they did…so we have to live with it.

Now, when a Facebook friend posts a story, Messenger triggers a notification and you have two choices. Either watch the entire story or hide the story. Nothing like Facebook forcing us to watch content before we can clear the notification badge, right?

To get rid of the notification:

1) Open Messenger on your mobile device

2) Long-press the new story at the top of the app

3) Choose to either watch the story or hide the story

An unwatched Facebook story will now trigger a Messenger unread message notification

I REALLY hate that we have to clear the message badge by either watching the story or hiding it, but Facebook never asked me.

Fix #8 – Try Sending Yourself A Message And Then Reading It

One of the commenters below made a good suggestion that seems to work for a couple of people. If you have tried everything up to this point and Facebook Messenger just keeps telling you that you have a new message….try sending a new message.

The trick is…send it to yourself.

Then, when you read it Facebook may reset your message count back to zero.

Give it a shot. If anything, it might clear that annoying unread message icon.


Have another tip for hiding a messenger notification, keep on sharing them and I’ll keep updating this post.

–Sean


Side Note: Solutions To Other Frustrating Facebook Problems

Quite a few people have emailed me or reached out to me via comments/social about other frustrating issues with Facebook.

If you’re experience any of the issues below, here are the links to the articles to help solve them:

If you have questions about how to get things done in Facebook, feel free to leave a comment below or reach out via my contact form.

I’m always glad to help figure things out. PLEASE do not EVER send me you Facebook credentials…yes…people have done that.

Cheers!

–Sean


Share This Post With A Pin!

SOLVED - How to clear that annoying Facebook Messenger new message notification

How do I clear the Facebook Messenger icon on my phone when I don't have a new message?
Facebook Messenger has a bit of a bug or a glitch. Here are tips to clear the icon or badge when you don't have any new messages

Content So Good You Can Almost Taste It!

Subscribe to my email list and get updates in your inbox

Join my mailing list and get all of my social media tips, tricks, and comics in your inbox. Spam-free, guaranteed!

Below Content Subscribe

Comments And Reactions

  1. Jessica Nametz says

    I had an unread message alert that didn’t pop up and suddenly it wouldn’t go away. I had to log in on the desktop (not my phone), check for unread messages, and go all the way back to unread messages from 2015!!!

  2. Fix number one worked for me instantly. Thanks!

  3. I found my issue. Started deleting some message threads and that’s how I discovered which one it was.

  4. Michael Venzor says

    I marked one of the read message as “unread” and then clicked it to read it again. That cleared the alert!

  5. I have a different problem with Messenger. After I’ve finished “chatting” with someone, that last conversation won’t close. It sits open on my FB page, often blocking FB things I want to see! I’ve tried closing FB down and restarting it but within a few minutes that same messenger conversations comes back. I’m pretty FB/Messenger illiterate after actively boycotting it for years! Where should I go for help? Thank you!


Speak Your Mind, Share A Comment, Ask A Question

*