Eight Ways To Use Facebook To Stay Connected During Times Of Crisis

Have you lost control of your Facebook account and need to contact their customer support? Here are tips on getting Facebook support to pay attention to your request.

New Cartoon: The Social Media Kneejerk

Engaging in social media means preparing for potential crisis situations. Whether it’s an angry customer, a mistake in a tweet, or some other situation, you need to have a social media crisis plan in place to determine who will handle the situation, how it will be handled, and what process will be followed.