customer service

[Presentation] 10 Tips For Using WordPress In Your Online Business

My recent presentation at the WordCamp Kansas City conference focuses on using WordPress in a business setting.

Filed Under: Facebook, Featured, Social Media, Tech, Workplace Tagged: best practices, blog, business, Business Process Management, content management, customer service, social media, social networking, tech, tips, Web Content Management, wordpress

Sean R. Nicholson Leave a Comment

10 Easy Reasons That Justify The Use Of Social Media For Business

This week we welcome guest blogger Nicole Lewis. Nicole Lewis is a freelance writer and a professional blogger. She is interested in academic research and writing. Thanks to Nicole for sharing her insights on the topic of social media and its use in the business setting! In the effort to stay relevant and cover […]

Filed Under: Blogs, Facebook, Featured, Google+, Instagram, LinkedIn, Pinterest, Snapchat, Social Media, Tech, Twitter, Workplace, YouTube Tagged: business, customer service, marketing, social media, social networking

Sean R. Nicholson 1 Comment

Fast And Easy Way To Print Or Save A Skype Conversation

Frustrated because you can’t print or save your Skype conversations? Here are some quick steps that helps you archive those messages.

Filed Under: Featured, Tech, Workplace Tagged: communication, customer service, skype, tech, tips

Sean R. Nicholson Leave a Comment

[Sponsored] Buffalo Wild Wings Takes Finger Football Mobile And Social

Did you love finger-flick football as a child? If so, be sure to check out Buffalo Wild Wings’ new mobile and augmented-reality app!

Filed Under: Facebook, Featured, Mobile, Social Media, Twitter Tagged: customer service, customers, facebook, gaming, social gaming, social media, social networking, Twitter

Sean R. Nicholson 2 Comments

[COMIC] The Critical Element Of A Successful Big Data Strategy

“Big Data” is a common buzzword around conference rooms and on the conference circuit. While the concept of knowing everything about your customers is definitely a sexy one, are businesses really equipped to manage all that data? Can they do anything with it?

Filed Under: Featured, Humor, Social Media, Tech Tagged: bigdata, business, cartoon, comic, comic strip, customer service, customers, humor, social media

Sean R. Nicholson Leave a Comment

Can Good Social Media Customer Service Help You Grow Your Brand?

Do you know what can happen when you engage in customer support using social media? Do you know what can happen when you don’t?

Filed Under: Blogs, Facebook, Featured, Google+, Instagram, LinkedIn, People, Pinterest, Social Media, Twitter, Workplace, YouTube Tagged: customer service, facebook, social media, social networking, Twitter

Sean R. Nicholson 13 Comments

Cupcakes And Controversy: A Lesson In Business Social Media Etiquette

What can we learn when one business takes their anger out on another business in the social media space? Check out this great post by blogger Amy Stewart.

Filed Under: Facebook, Featured, People, Social Media, Workplace Tagged: best practices, collaboration, customer service, facebook, social, social media, social networking, tips

Sean R. Nicholson 21 Comments

SalesForce Marketing Cloud – The Next Step In Social Media Engagement?

The combination of Salesforce.com, Radian6 and BuddyMedia may very well offer a powerful tool for organizations who are interested in engaging in the social media space. Is this the social listening and engagement platform we have all been waiting for?

Filed Under: Featured, Social Media Tagged: content management, customer service, social media, social networking, tech

Sean R. Nicholson 45 Comments

Beyond Your Borders: Promoting Your Business Internationally Using Social Media

As worldwide adoption of social media continues to expand, businesses seeking to engage with their global markets have a lot to consider. Are you ready to expand your social networking beyond your borders?

Filed Under: Featured, Social Media Tagged: best practices, customer service, customers, engagement, international, social media, social networking, tips

Sean R. Nicholson 5 Comments

Social Media Comic – Communicating With Your Customer Community

Let’s face it…sometimes things go wrong. Communicating with your customers about issues that arise and letting them know what steps you’re taking to resolve can go a long way.