Let’s face it…sometimes things go wrong. Communicating with your customers about issues that arise and letting them know what steps you’re taking to resolve can go a long way.
Good Or Bad – You Must Engage With Your Customers Through Social Media
Participating in the social space is becoming a cost of doing business for most companies and requires preparation for engagement with customers who have had both positive and negative experiences. Are you ready to engage?
Social Media Comic – Why Don’t Our Customers Like Our Facebook Page?
If your customers don’t like your products or services, having a Facebook page or Twitter account won’t help make them any better.
Social Media Comic: Your Customers Are Not The Enemy!
Do you treat the complaints of your customers with the respect they deserve or do you treat your customers like the enemy? Maybe you should listen more closely to the feedback they are offering!
Groubal Gives Complaining Consumers A Consolidated Voice
The premise of the site is basically bringing consumers who have had a bad experience with a company together in a unified voice. Already, unhappy online netizens have taken their complaint to Groubal and others have joined in their cause to get the company to pay attention. The big question is whether companies are listening.
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