Social Media Comic: Your Customers Are Not The Enemy!

Do you treat the complaints of your customers with the respect they deserve or do you treat your customers like the enemy? Maybe you should listen more closely to the feedback they are offering!

Are You Planning To Use QR Codes In Your 2011 Marketing?

As I mentioned in a previous article, some marketing firms are really starting to use QR codes in unique, effective ways. Yesterday, Mashable published a great infographic on the current state of understanding of QR codes, where they started, and how they have evolved.

The DoubleShot: A Lesson In How To Piss Off Your Customers Using Social Media

The Doubleshot, a Tulsa, Oklahoma coffee shop got a dose of social media reality today when it tweeted a notice to its customers that breastfeeding was no longer allowed in their shop.